Frequently Asked Questions

  • Microsoft Windows 7 or above
  • 2 GB RAM or above and at least 1 GB free hard disk space
  • 256 kbps or above internet connection
  • Microsoft Office 2003 or above (for report generation)
  • At least 1 SMTP local account or access to BitFaster Cloud (for sending Email Campaigns/Alerts)
  • SMS Gateway that supports HTTP/S API (only for SMS Campaigns/Alerts)
BitFaster 18 is a single-user software. However, if you have a backup of the database, you can restore it as-it-is on another computer where you have installed BitFaster 18 under the Data folder. Please keep in mind that if you are using the BitFaster Alerts feature, you will have to contact BitFaster Support to change the System Code that is used to verify the access.
We believe that your campaigns should reflect your brand identity. A predesigned template won't help you achieve that. Hence we don't encourage our customers to use templates.
You can use BitFaster to automate processes, transform data or send personalized Transactional Messages or Alerts. You can use the SQL language to build your Queries and have BitFaster execute them at scheduled intervals.

For instance, if you are a Car Service Center and would like to inform/notify your customer as soon as you update your system, you can configure a BitFaster Alert to check your database every 5 minutes and trigger a Personalized Email or an SMS (needs SMS Gateway) to notify your customers.
BitFaster Results is our email tracking service (add-on service). Unlike web based email marketing systems, you don't have to upload your contacts to BitFaster Results. Your contact database is located on your local Computer where you install BitFaster Professional or Enterprise.

BitFaster can automatically download the tracking information (a set of Contact ID's that are captured along with the Country and City from where the user saw your email campaign) and generate reports (like who has seen your campaign) locally on your system. We only capture the Contact ID of every single contact who has seen your campaign. A Contact ID is a numeric value. At no point is your contact's email address captured in BitFaster Results and hence your data is confidential and safe on your system.

You can now Signup for a free 30-day BitFaster Results account once you have installed BitFaster. From the Help menu, choose "Signup for BitFaster Results" and follow the steps to get a new trial account.